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14-day returns
Request your return within 14 calendar days of delivery. Items must be unused, undamaged, and in their original condition with packaging, tags, and accessories.

Free size exchange — Canada & USA
One eligible size exchange per order within 14 days of delivery. MAISON MENACE covers both return shipping and shipping the replacement size. Outside Canada and the USA, customers pay both shipping costs. Additional size exchanges are not covered by the free-shipping offer.

Returns for a refund
Customers pay return shipping. Arrange tracked shipping yourself, or request a prepaid label. We confirm the label cost before purchasing it and deduct the agreed cost from your refund. This deduction does not apply to the eligible free size exchange.

Refund timing
After receipt and inspection, approved refunds go to the original payment method within 7–14 business days. Bank processing may take additional time.

Final sale & exclusions
Sale items cannot be refunded. Customized, personalized, or finishing-modified items, gift cards, intimate or sanitary items, and health or personal care products are non-returnable.

Defective or damaged items
Exchanges are available, and MAISON MENACE covers return shipping.

How to request a return or exchange
Email info@maisonmenace.com with your order details and desired size for an exchange. Approval is required before sending anything back. Exchanges ship after the return is received and verified. Tracked shipping and/or insurance is strongly recommended for items over $75; retain tracking details. MAISON MENACE is not responsible for lost or untracked returns.

Gift returns
Gifts marked as gifts and shipped directly to the recipient receive gift credit after receipt. Otherwise, the refund goes to the gift giver.